Refund Policy

At Sakhi Healthcare, we value your trust and strive to ensure a smooth experience. Refunds are provided only in cases where products are damaged, defective, expired, or not as described at the time of delivery.

---

Eligibility for Refunds

• Request must be raised within 7 days of delivery
• Product must be unused and in original packaging
• Incorrect, damaged, or expired items are eligible
• Valid proof of purchase (order ID/invoice) is required

---

Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used medicines
• Personal hygiene and wellness products
• Used medical devices
• Gift cards or promotional items

---

Refund Requests

Customers are advised to report any issues within the allowed time period. Supporting details such as images may be required for verification.

For help, contact us at sakhihealthcare1@gmail.com

---

Refund Timeline

Once approved, refunds are processed within 5–7 business days and credited to the original payment method. Processing time may vary depending on your bank or payment provider.

---

Late or Missing Refunds

• Check your bank or payment provider status
• Contact your card issuer if delay persists
• If still unresolved, reach out to our support team

---

Disclaimer

Sakhi Healthcare reserves the right to decline refund requests that do not meet the above conditions. Timelines may vary during public holidays or due to banking delays.